Jobs & Careers

Quality Specialist - Supply Chain

Employment type: Full time
Terminability: unlimited
Position type: Employee
Dematic provides automation solutions to a range of customers in different sectors of the industry. From self-propelled forklift trucks and automated guided in-floor chain conveyors to stacker cranes in high-bay warehouses, Dematic provides each customer with a customised solution. Having good relationships and collaboration with their customers is crucially important to them. Together, they aim for closer collaboration and they raise the standards – every time!

Are you a driven Quality Specialist? Do you want to make the motto, "We Deliver", your own? Then you've come to the right place! Dematic is currently looking for a:

As a Quality Specialist you are responsible for the Quality department in Zwijndrecht. Your main tasks are the following:
  • You follow up specific quality objectives based on company/BU goals and prepare an annual action plan 
  • You enhance, improve and release the processes, procedures and work instructions in compliance with the standard ISO 9001:2015 and monitor consistency. 
  • You ensure transparent communication about the Quality policy/processes/procedures and the status of improvement projects and KPIs regarding Quality at every level of the organization. You provide required training around the quality systems and tools. 
  • You facilitate and stimulate improvement projects to the internal processes and chair improvement teams. 
  • You are responsible for the follow-up and analysis of external and internal claims/complaints and customer satisfaction measurements 
  • You are responsible for assessing the effectiveness of the corrective measures taken. 
  • You prepare an internal audit plan every year and ensure that it is carried out by the audit team. 
  • You keep yourself constantly informed of evolutions in the field of quality and bring yourself up-to-date in the light of the new developments 
  • You play an active role in drawing up and implementing the change management program in order to allow the Q policy to be experienced in the organization.
  • You collect, report and communicate Quality Key Performance Indicators (KPIs) as Customer Complaint Rate (CCR), First Pass Yield (FPY), etc. 
  • You are highly motivated/ enthusiastic and act as a coach. You support and guide employees by facilitating training, coordinating training needs, supporting career coaching, and organizing performance valuation.

    Within the framework of the corporate culture. they rely on your sense of responsibility, openness and enthusiasm and you can rely on their enthusiasm and passion to grow together.


  • You have a University degree in quality management/ mechanical/ electrical engineering or equal degree 
  • You have several years of relevant experience 
  • You have profound knowledge in Management Systems as ISO 9001:2015 and state-of-the-art quality problem solving tools as 8D, A3, Fishbone, 5-Why methodologies; preferably Six-Sigma Black Belt
  • You are a qualified Internal Auditor ISO 9001:2015  
  • Experience in logistics or related branches and project/ manufacturing environment would be a plus 
  • You love to resolve problems 
  • You are result oriented with excellent interpersonal and communication skills 
  • You have an excellent knowledge of Dutch and can communicate effectively in English. Other languages are a plus

  • An open culture with colleagues fascinated by technology. 
  • An organization in which there is room for initiative and consultation. 
  • Training and courses which will contribute to your personal development. 
  • The opportunity to expand your horizons, both literally and figuratively! 
    And, of course, an attractive remuneration package.

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